Open Insights Technology
Innovate. Transform. Succeed
Hello, I’m Ishtiaq!
Over 25 years of international experience in Telecom, Digital Transformation, Fintech, E-commerce, Strategy, and Leadership Development. As the founder and lead consultant of Open Insights Technology, he has successfully led commercial strategy, digital product innovation, and leadership coaching initiatives across the Middle East, Africa, and Asia.
Professional Snapshot:
- Ex-Siemens, Etisalat, Ooredoo, and Globacom leader.
- Delivered multi-million dollar transformation projects.
- Expert in Telecom Strategy and services , Digital Transformation Product Lifecycle Management (PLM), Go-To-Market (GTM), operational excellence , leadership and coaching.
- Trusted trainer, coach, and public speaker in the Telecom and Digital space.
Years of Experience
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Years of expertise, our results speak for themselves
Projects
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Innovation thrives here, ensuring projects flourish
Training Coaching Sessions
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We strive to exceed your expectations in every interaction.
Expertise
Specialized Training/Coaching Domains
Soft Skills
Strategic Management
Digital Transformation
Digital Marketing
Digital Banking
E Commerce
Technology Trend
Fintech
Agility
Customer Care
Telecom
Sales
Career Path
Siemens
1989 - 1998
Etisalat UAE
1998 - 2007
Etisalat International
2008 - 2015
Etisalat Services Holding
2016 - 2018
Globacom Nigeria
2018 - 2019
Asiacell Iraq - Ooredoo Group
2020 - 2023
Open Insights Technology
2024 - Till Cont.
EDCH
2024 - Till Cont.
Associate Consultant & Vendors (Worked as a clients)
Certifications
Projects
Project Name 2020 - 2023
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
Organizational set up Asiacell Digital | 2020
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
Launch of Asiamall Marketplace | 2023
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
Implementation & execution of Digital Transformation plan | 2020
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
Payment Gateway Implementation | 2021 - 2023
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
Asiacell Mobile App management | 2021 - 2023
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
Launch of SSK - Self Service Kiosk | 2021 - 2023
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
- Consumer Mobile Prepaid Churn consultancy and prodiction models
Case Studies
Discover the transformative power of our solutions. Learn how we’ve helped businesses of all sizes overcome challenges.
Asiacell Mobile App Upgrade
Gamification & Revenue Uplift
Organization: Ooredoo Group / Asiacell Iraq
Role: Project Lead
Period: Jan 2021 – Aug 2023
Objective
Drive digital engagement, boost retention and grow revenue via a fully enhanced app.
Actions Taken
We delivered a comprehensive app upgrade packed with customer-first features:
- SPIN the Wheel gamification
- Recharge Rewards & Subscriptions
- Multi-MSISDN login & full usage tracking
- eSIM purchase & replacement
- SIM/device delivery integration
- Live Chat + Digital Assistant
- Shop locator & more
Achievements / Results
- 35% increase in conversion rates
- 25% of all transactions moved to digital in the first 12 months
- Significant rise in user engagement & retention
Launch of Asiamall Marketplace
Organization: Ooredoo Group / Asiacell Iraq
Role: Project Lead
Period: May 2022 – Nov 2022
Objective
Introduce a telecom-operated online marketplace offering telecom and third-party products.
Actions Taken
- Led GTM
- UI/UX Review
- Merchant Onboarding
- Commercial Structuring
- Live Operations.
Achievements / Results
- Live platform with strong MAU
- Revenue uplift of 22% from new digital SKUs and prepaid bundles
- Platform gained 100K+ users in first 90 days.
2021 Digital Transformation Execution
Organization: Ooredoo Group / Asiacell Iraq
Role: Project Lead
Period: Jan 2021 – Dec 2021
Objective
Transform all customer touchpoints into digital-first channels.
Actions Taken
- Led roadmap for eCommerce, app, web, kiosks.
- Launched retention and cross-sell initiatives across channels.
Achievements / Results
- Highest CSAT in company history
- 38% growth in mobile app MAU.
- 29% rise in e-commerce conversions.
Training/Seminar Organization Affiliation
